Refund policy

Return & Refund Policy

At SwiftsKart, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may return an item if it meets the following conditions:

The item is returned within [7 DAYS] of delivery.
The product is unused, unworn, unwashed, and in its original condition.
All original tags, labels, accessories, and packaging are intact.
A valid proof of purchase or order confirmation is provided.

Products that do not meet these conditions may not be eligible for a return.

Return Timeframe

Return requests must be submitted within [7 DAYS] after receiving your order. Requests made after this period may not be accepted.

To initiate a return, please contact us at [swiftskart@gmail.com] with your order number and the reason for the return.

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within [REFUND PROCESSING TIME]. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Exchanges

If you received the wrong size, color, or wish to replace an eligible product, we offer exchanges subject to product availability.

To request an exchange, please contact us at [swiftskart@gmail.com] within [7 DAYS] of receiving your order.

Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact us within [3 DAYS] of delivery at [swiftskart@gmail.com].

Please include:

Your order number
A brief description of the issue
Clear photos or videos showing the damage or defect

After verification, we will arrange a replacement, exchange, or full refund at no additional cost.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

Gift cards
Personalized or custom-made products
Clearance or final sale items
Used, washed, or worn products
Items without original packaging or tags
Products marked as non-returnable on the product page

Return Shipping Costs

If the return is due to our error (wrong item, damaged, or defective product), we will cover the return shipping costs.
For returns due to a change of mind or incorrect selection by the customer, the customer is responsible for the return shipping charges unless otherwise stated.